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Shipping Policy

The Jewellery Mall (is a venture of well-known brand Roopkala studio group & Om Rudray Enterprises Pvt Ltd) recognizes and values your privacy and we are committed to protecting the confidentiality of your personal information. In order to better protect you,

 

Our Customer Service Department is open Monday through Friday 9am-6pm Any emails or messages left after hours of during the weekend will be returned the next business day. If you have any questions or difficulty placing an order, please reach us via

 

Call: +91 80001 11897 / +91 0281-2220897
Mail: customercare@thelibertyjewel.com
Write:
The Jewellery Mall,
G3, Dev Darshan Complex,
Opp. Swaminarayan Temple,
Bhupendra Road
Rajkot, Gujarat, India - 360001

 

SHIPPING YOUR ORDER

Once we get your order, we take care of it right away so you can get your jewelry ASAP!

 

Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. the recipient receiving the delivery also has the option to open the package and check tts contents prior to accepting the delivery or signing the delivery receipt. they shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

 

If the recipient is not available at the time of delivery, the company / courier agent shall try and deliver the item thrice before returning the same to www.thejewellerymall.in . all costs for re-shipment and handling in the case of non-delivery to the member shall be chargeable to the member.

 

Shipping to Alternate Addresses

The member has the option to change the shipping address, before the product is actually shipped. in the event the member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the "change shipping address" button next to the shipping address and change the address. this "change shipping address" icon will be active only till the order status changes to "shipped".once the order status changes "to shipped" the "change shipping address", link becomes inactive.

 

In case the member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. all items shall be delivered directly to such person and under any circumstances whatsoever, the member cannot change the recipient details after the order is processed.

 

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the company. the company is not liable to the customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

 

Delivery Time

The products ordered will be at your doorstep within below mention business day for the various type of product and product availability status after your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under Verification, the guarantee is applicable post the payment has been verified.

 

* 8 To 13 Working Day For " Available In Stock " Items ,

* 15 To 20 Working Days For " Make To Order " Items ,

* 20 To 25 Working Days For " Customize Jewellery " Items ,

* 25 To 35 Working Days For " Diamond Jewellery Order " Items

 

If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.

 

If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

Shipping charges

 

Shipping is FREE for all orders within India Shipping charges will applicable On Gold Coin.

 

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.

 

In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

 

Shipping Partners

Delivery will be made by the company / courier agent only after the photo and name of the recipient is verified and confirmed by them .to ensure safe and secure delivery of the package the details of the government photo identification will be noted. the recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification

 

We have a tie up with leading courier service providers as below Our Domestic Shipping Partner Is,

* Sequel Logistics

* Bvc Logistics

* Speed Post

* Madhav Magan Angadia

Our upcoming International Shipping Partner Is,

 

* UPS

For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance.

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