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  1. What is WWW.THEJEWELLERYMALL.IN
    1. WWW.THEJEWELLERYMALL.IN is a venture of well-known brand Om Rudray Enterprises Pvt Ltd. The Jewellery Mall is online shopping destination for precious, gold & diamond jewellery featuring some of the finest and most cherished items in India.
  2. How is it different from any other jewellery website?
    1. Our unparalleled, exclusive diamond selection comes with a best price guarantee, and every jewelry is handcrafted by expert jewelers.The Jewellery Mall is world's no 1 jewellery destinations where client gets freedom from the high making charges when purchasing jewellery. Our commitment is always to ensure you get a lifetime of value.
  3. Is it safe to buy gold or diamond jewellery of over the internet??
    1. Truly. Individuals bank on the web, they exchange money on the web, they even purchase autos and planes on the web! indeed, we utilize a similar innovation that the banks use to secure against the misfortune, abuse or change of your data, so you can arrange our favor gold or precious stone gems without agonizing over a thing. Your data is protected with us. Likewise, when you're looking at – you can feel doubly secure in the event that you see a "s" after the "http" in the site address. All programs show this to tell you that you're in a safe domain on account of our utilization of Secure Socket Layer (SSL) innovation.
  4. Where is The Jewellery Mall located?
    1. We are located in Rajkot, Gujarat, India. We design and manufacture all our jewellery in India.
  5. How can I Subscribe to Newsletter?
    1. You can agree to accept our Newsletter through our site. Enter your Email Address in the Newsletter Sign Up board and tap on the > catch. The Newsletter - Sign Up page will appear to you. Enter the required data and tap on the Sign Me Up catch. You will be agreed to accept our Newsletter and an affirmation screen will be shown to you. Likewise you will get a join affirmation email for our Newsletter. To buy in our Newsletter, tap on Newsletter Sign Up.
  6. What is ECatalog? How can I browse an Ecatalog?
    1. An ECatalog is an online version of a Product Flyer but on the same time it offers additional features like ECatalog Zoom, Product Details, Product Zoom, Printing & Emailing, etc. We don't have a Ecatalog as of now.
  7. How can I Contact you?
    1. Our website provides various means of instant communication to our customers. You can click 'CONTACT US' link, Live Chat Support, our Mail Address and our Phone Numbers for further communication.
  1. Whats the Most Important thing to remember when Buying a Diamond?
    1. When you go out to buy a sparkling diamond, you must consider 4Cs of diamonds - Cut, Color, Clarity and Carat weight, as a base for your buying decision. These 4Cs will help you to choose the best diamonds on the same criteria on which jewelers use to select them.
  2. What is Diamond Cut?
    1. Diamond Cut is the most important property to increase its beauty because a well-cut diamond reflects light to maximize the stones brilliance. A diamond with perfect color and clarity could nevertheless have poor brilliance if it is not well cut. To learn more, click on Diamond Cut. A Diamond Cut by Shape describes the outline of the stone and pattern of the facet arrangement. A stone can be cut in various Shapes like Round, Princess, Heart, Oval, Pear etc. To learn more, click on Diamond Shapes. On the other side, a Diamond Cut by Depth is the ultimate feature for its brilliance and fire. A stone's cut by depth can be described with Shallow Cut, Deep Cut or Ideal Cut.
  3. What is Diamond Color?
    1. Diamonds are found in all colors of the rainbow, from colorless and transparent stones to ink black ones. Varying degrees of yellow or brown color is common in most of the diamonds and slight difference in color can make a substantial difference in value. A truly colorless diamond is extremely rare and considered the most valuable. It allows most light to pass through the stone and create the most brilliance. The color scale goes from D to Z, with D being the most white and Z being the most yellow.
  4. What is Diamond Clarity?
    1. Clarity is a term used to describe the absence or presence of flaws inside or on the surface of a diamond. In other words, the clarity of a diamond refers to a diamonds clearness or purity. When these flaws / marks occur internally, they are called inclusions and when these flaws / marks occur on the surface, they are known as blemishes. These slight flaws make every diamond quite unique but they also do affect the beauty and value of the diamond. Diamond Clarity Grading Scale grades a Diamond with any of the following grades: F (Flawless), IF (Internally Flawless), VVS1 - VVS2 (Very, Very Slightly Included - 1 & 2), VS1 - VS2 (Very Slightly Included - 1 & 2), SI1 - SI2 (Slightly Included - 1 & 2), I1 - I2 - I3 (Included - 1, 2 & 3).
  5. What is Diamond Carat Weight?
    1. The term "Carat" refers to the weight of a diamond. Each carat is divided into 100 points. Therefore, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points and so on. When diamonds are mined, large diamonds are discovered rarely in comparison of small ones, which make large diamonds much more valuable. For that reason, the price of a diamond rises exponentially with its size. So, a 2 carat diamond of a given quality is always worth much more than two 1 carat diamonds of the equal quality.
  6. How do I Care for my Diamonds?
    1. Regular cleaning of Diamond Jewelry is essential to maintain shine and brilliance of diamonds. On wearing them, they get dirty as you use various skin and body care regimen such as soaps, lotions and even our skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your diamonds at home by your own by using soft brush, water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler, where he will check security of the settings also. Diamond jewelry should be stored individually in a soft cloth pouch to ensure that a diamond should not scratch other diamonds or other jewelry. You should not wear diamond jewelry while doing heavy work. You should avoid the situation where your diamonds come in contact with chlorine bleach, hair spray or other chemicals because they can pit or discolor the mounting.
  7. What are World's Most Famous Diamonds of all time?
    1. Diamonds are always appreciated for their beauty and rarity and considered as a symbol of wealth and power. The largest and most rare stones have been noted throughout history. Some of the World’s Most Famous Diamonds of all time includes: The Cullinan, The Cullinan I / Great Star of Africa, The Cullinan II, The Centenary Diamond, The Orloff, The Regent, Koh-i-Noor (Mountain of Light), The Great Chrysanthemum, The Idols Eye, The Taylor-Burton, The Sancy, The Blue Hope, The Tiffany and Hortensia.
  8. What is a Gemstone?
    1. A Gemstone is a mineral or rock, which can be used in jewelry after cutting or faceting and polishing. Gemstones are diverse in their beauty and many gems are available in a stunning variety of colors. After a skilled cutting and polishing of a gem, full color and luster can be seen.
  9. Whats the difference between Carat and Karat?
    1. When shopping for jewelry, it's not unusual to start wondering what the difference is between a Carat and a Karat. Both the terms are used for the purpose of measurement. The term 'Carat' refers to the weight of a diamond. It is derived from the carob seeds, which are remarkably consistent in weight and shape and so were the favored scale balances in ancient times. This was standardized in 1907 and after that 1 carat became 0.2 grams or 1/142 of an ounce. Furthermore, each carat is divided into 100 points. Therefore, 1/4 carat diamond is considered as 25 points and 1/2 carat diamond is considered as 50 points and so on. Carat is also used in its abbreviated 'Ct' form. On the other hand, a 'Karat' is a measurement used to measure the purity of gold, with 24 karat being the purest. The measurement gauges how much gold vs. how much alloy is in the piece of jewelry. If a jewelry item contains 18 Karat Gold that means it has Eighteen Parts Pure Gold and Six Parts Other Metal Alloys. Karat is also used in its abbreviated 'kt' form.
  10. How do I Care for my Jewelry?
    1. Jewelry requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle. Regular cleaning of Jewelry is essential to maintain shine and brilliance of jewelry gemstones and metal. On wearing jewelry, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust. You can clean your jewelry at home by your own by using soft brush, water and soap or by using readymade jewelry cleaners. You can also take services of a professional jeweler to keep jewelry clean. Jewelry should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewelry or gemstone should not scratch other jewelry or gemstones. You should not wear jewelry while doing heavy work, housework or gardening as it can be scratched. You should avoid the situation where your jewelry comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewelry as well as their settings.
  11. How to Select Jewelry that fits in my Budget?
    1. Jewelry is a personal ornament, such as a ring, bracelet, necklace or any other item made from jewels, precious metals or any other material. You must set your budget for buying jewelry and then explore all your options by considering cut, color, clarity and carat weight of a stone. By this way, you'll find a wide range of jewelry in your price range.
  12. How is it Beneficial to buy from a Local Jeweler?
    1. When purchasing jewelry from a local jeweler, you can be sure that you are getting the true value for your money. Local jewelers provide you more personalized services because they intend to build a legacy of integrity & trust with their customers. Since local jewelers intend to build personal relations with their customers, they care enough to deal in only certified & best quality diamonds & jewelry. A local jeweler can better understand your taste & style and keeps it in mind when he goes on buying trips. Also, you can expect an honest professional advice and satisfactory attention combined with before and after sale services only from a local jeweler.
  13. How Gemstones are classified on the basis of their Characteristics?
    1. Gemstones are classified into two categories, Precious and Semi-Precious, on the basis of their characteristics.
      1. Precious Stones
        Gemstones which are highly valuable for their hardness and rarity, are known as Precious Stones. Precious Stones are generally expensive in comparison of Semi-Precious Stones.Precious stones include Diamonds, Emeralds, Rubies, and Sapphires.
      2. Semi-Precious Stones
        Gemstones those are valued for their beauty and not covered under any one of the four ‘Precious Stones’, are known as Semi-Precious Stones. Semi-Precious Stones are available in all price ranges from low priced to high priced. Semi-Precious stones are Alexandrite, Amethyst, Aquamarine, Citrine, Garnet, Iolite, Onyx, Opal, Pearl, Peridot, Tanzanite, Topaz, Tourmaline etc.
  14. What is a Birthstone? What are the different Birthstones?
    1. A birthstone is nothing but a gemstone only, which is associated with the date of one’s birth and the wearing of such birthstone is considered to bring good luck and health. Certain gemstones are believed to have Supernatural powers and their relationship with planets.
    2. Birthstones, on the basis of calendar months, are described as under:
      1. January’s Birthstone – Garnet
      2. February’s Birthstone - Amethyst
      3. March’s Birthstone - Aquamarine
      4. April’s Birthstone - Diamond
      5. May’s Birthstone - Emerald
      6. June’s Birthstone - Pearl / Alexandrite / Moonstone
      7. July’s Birthstone - Ruby
      8. August’s Birthstone - Peridot / Sardonyx
      9. September’s Birthstone - Sapphire
      10. October’s Birthstone - Opal / Pink Tourmaline
      11. November’s Birthstone - Citrine / Yellow Topaz
      12. December’s Birthstone - Turquoise / Tanzanite / Zircon / Blue Topaz
  15. What is Precious Metal?
    1. A Precious Metal is a metal with rare metallic chemical element and due to that is of high economic value. Precious metals are less reactive than most elements, have high luster, and have higher melting points than other metals. Gold, Platinum and Silver are considered as p recious metals and used extensively in jewelry.
      1. Gold
        Gold is an extraordinary and rare precious metal, with an unmatched combination of chemical and physical properties. Gold is the most non-reactive of all metals and it does not oxidize under ordinary conditions. No other metal is as malleable as gold. Pure gold is very soft and pliable, and alloys of different other metals are combined with pure gold to enhance its durability and strength, as well as creating a blush in the gold’s appearance with different color tones. 24 karat is 100 % pure gold, and it is more expensive and less durable than gold that is alloyed with other metals.
      2. Platinum
        Platinum, an extremely rare and expensive metal, is a silvery gray precious metal often used for setting or mounting high quality diamonds and gemstones. Platinum is a strong, durable and dense metal which is valued for its white color and purity.
      3. Silver
        Pure silver is very soft metal with its lustrous white color. Silver is used as jewelry metal well before the development of white gold alloys, and before platinum could be isolated. It is normally stable in pure air and water but tarnishes when exposed to ozone, hydrogen sulfide or sulfur.
  16. What's the Most Important in Jewelry Selection for Buying?
    1. Buying a perfect jewelry requires knowledge about Diamonds, Gemstone, Precious Metals and Settings & Finishing. Keep below points in mind while selecting jewelry for yourself or for your loved ones:
      1. Whenever you buy jewelry for your loved ones, always keep their personality and preferences in mind.
      2. When you decide to buy diamond or gemstone jewelry then you should always evaluate stones on 4Cs criteria.
      3. You should ensure that stones of your jewelry are properly polished and with perfect symmetry.
      4. You must ensure that there are no visible blemishes or imperfections on the diamonds, gemstones and on the metal.
      5. You should also check to make certain that fasteners, clasps and catches work properly and are secure.
      6. Beware of jewelry store lighting which usually consists of quartz or halogen bulbs.
      7. When buying gold jewelry, it is advisable to go for either 14 karat or 18 karat gold jewelry. You should never buy 24 karat gold jewelry because it is too soft, less durable and more expensive. You should also avoid buying less than 10 karat gold jewelry, as it appears dull.
    2. While buying jewelry, you should not be in hurry or in pressure. You should buy it at your convenience and at your own pace.
  17. What is the meaning of Wearing Rings on Different Fingers?
    1. Wearing a ring on a particular finger represents some of the attributes of your personality. Here you can find what does wearing a ring on particular finger means:
      1. Thumb Ring is Poseiden (Individuality, Independence)
      2. Index finger Ring is zeus (Dominance, Power, Energy)
      3. Middle Finger Ring is Dionysus (Irreverence, Rebellion, Decadence)
      4. Ring finger is Aphrodite (Love, Romance, Connection)
      5. Pinky Ring is Ares (Conflict, Assertiveness, Competitiveness)
      6. No Rings is Hermes (Friendliness, Helpfulness, Adventure)
  18. How do I know my order has been confirmed?
    1. Once we receive your order, the seller confirms receipt of the order and begins processing it. You will receive an email containing the details of your order. In this email you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered. You will also be notified when the product(s) are shipped to you, your payment details (if any). Shipping details will be provided with the respective tracking number(s).
  1. How can I create my Personal Account on your Website?
    1. Creating an account on our website is a straightforward methodology and basically requires your Email Address as it will be considered as your User Name. You can Create New Account by clicking 'My Account' interface accessible at the top of our website and Click on “Create An Account” button, Sign up page will show up. You have to enter all the required data in particular fields and click 'Submit' your account information. On successful creation of your account, a confirmation page will appear as well as you will get a confirmation email. After creation of your account, you will be able to access this account by entering your Email Address and Password information at Sign In page.
  2. What is 'My Account'? How do I update my information?
    1. It’s easy to update your The Jewellery Mall account and it help you to view your transaction done with The Jewellery Mall anytime through My Account. 'My Account' allows you complete control over your transactions on The Jewellery Mall.
  1. How do I check the current status of my orders?
    1. You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
  2. What do the different order status mean?
    1. Processing: We have received authorization from the payment gateway and are processing your order.
    2. Accepted by Seller:The seller has accepted to cater to your order.
    3. Packing Order:Your order is getting ready to be shipped to you.
    4. In Transit:Your order has been shipped out of our seller’s warehouse and is on its way to your delivery location.
    5. Partially shipped:Sometimes when you have ordered multiple items, we may have to ship them separately.
    6. Delivered:Your order has been delivered at your specified delivery location.
    7. Order Cancelled:The order has been cancelled.
  3. When and how can I cancel or change my order?
    1. You can cancel your order within 2 days after placing an order. You cancel it directly by login into Your Account or contact our customer support team at +91+8000111897. If any order is cancelled after payment, order cancellation charges of up to 5% of the transaction amount will be applicable .Visit our ‘shipping policy” page for more information.
  4. What happens to the order in case of payment failure?
    1. While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section.Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.
  5. My order has failed but my money has been debited from my account. Now what should I do?
    1. Contact our customer support team at +91+8000111897 or write us email on customercare@The Jewellery Mall.com with your purchase order number, your account (on The Jewellery Mall.com) details with your transaction ID provided by payment gateway. After confirmation of your transaction We will immediately process the order so that you get your product as soon as possible and inform you via Email or Call.
  1. Do you accepts returns?
    1. No, we don’t accepts returns as we are offering 100% making charges refund policy.
  2. What is The Jewellery Mall’s Return Policy?
    1. We do not have any return policy as we are offering 100% making charges refund after 1 year. You can resell that jewelry to us or any other jeweler and buy a new jewelry instead.
  3. How to raise dispute for an order?
    1. You can raise a dispute within 7 days of delivery, in either of the two ways:
      1. By sending an email to customercare@The Jewellery Mall.com with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with relevant seller)
      2. Sign into your The Jewellery Mall account if you are a registered customer. (Faster method)
    2. Our Customer Care Team will look after the dispute raised for the orders, and will take necessary action if needed.
  4. What happens after a dispute is raised?
    1. Once you raised dispute our customer care team will take follow up with you for the dispute raised.
    2. After The Jewellery Mall reviews the dispute request, they will inform you via Email or Phone and provide instructions for your return/ resolution.
    3. we will ensure you get timely resolution to your dispute.
  5. Can I return a part of my order?
    1. Yes, return can be created if there is any broken/defective/damaged product but if you have order multiple quantities of the same items, you can not initiate part return.
  1. How do I pay for a The Jewellery Mall purchase?
    1. The Jewellery Mall offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that The Jewellery Mall's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
    2. You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Diners Club credit/debit cards.
  2. What is Cash on Delivery?
    1. Currently we are not offering COD option in our payment terms.
  3. How do I pay using a Credit/Debit card and is it safe?
    1. You can pay using Credit/Debit card via our secure payment gateway, we accept all VISA, MasterCard both Indian and International. For more information please refer our Payment Policy.
  4. What credit cards are supported?
    1. We accept all VISA, MasterCard both Indian and International. For more information please refer our Payment Policy.
  5. Do you accept international credit cards on The Jewellery Mall?
    1. Yes, we accept all international credit cards. Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders.
  6. Can I make a credit/debit card or Internet Banking payment through my mobile?
    1. Yes, you can make credit card payments through the The Jewellery Mall mobile site. The Jewellery Mall uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
  7. Is it safe to use my credit/debit card on The Jewellery Mall?
    1. All Credit/Debit card details remain confidential and private. The Jewellery Mall and our trusted payment gateways use SSL encryption technology to protect your card information.
  8. Does The Jewellery Mall store my credit card information?
    1. No, WE DO NOT COLLECT OR STORE YOUR CREDIT CARD/BANK ACCOUNT INFORMATION AT ALL
  9. What Net Banking and Debit Card options do I have?
    1. We are using CCAvenue as our secure payment gateway. So almost all the trusted banks are covered by them. Please refer our “Payment Policy” for more details.
  1. What are the delivery charges to my location
    1. The Jewellery Mall provide FREE shipping on all items within India. For International orders, the shipping charges are different for different items.
    2. *Free shipping is not applicable on gold coins.
  2. How much time does it take for an order to arrive?
    1. For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.
    2. Some of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
    3. For more details please refer “Shipping Policy”
  3. How will the delivery be done?
    1. We have a tie up with leading courier service providers in India. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
    2. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
  4. Does The Jewellery Mall deliver internationally?
    1. Yes, we do deliver items internationally.
  5. How can I track the delivery of my order?
    1. All The Jewellery Mall items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your The Jewellery Mall account.
    2. We also email you the tracking details after we dispatch your order.
  6. Why is the COD option not offered in my location?
    1. No, Currently we do not offer COD option as our payment option.
  7. What does "Out of Stock" mean?
    1. It means that currently, the item is not available for sale
  8. How are items packaged?
    1. All items are carefully packaged as to avoid any form of damage.
  9. Who would be responsible for paying local taxes in countries outside of India?
    1. Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
  1. Do you match prices if an item I purchased goes down in price later?
    1. All sales prices are final and The Jewellery Mall does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.
  2. Is it necessary to have an account to shop on The Jewellery Mall?
    1. You can shop on The Jewellery Mall by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own account, you can enjoy a personalized shopping experience, quicker checkout and can easily manage your orders as well.
  3. Can I order a product that is 'Out of Stock'?
    1. Unfortunately, products listed as 'Out of Stock' are not available for sale.
  4. Can I order a ring in a size that isn't offered on the site?
    1. No, our apologies as of now we do not accept orders for custom sizes
  5. Need a help ?? in shopping or buying product whom to ask ?
    1. We are listening and happy to do what we can help or to improve. Please let us know.
    2. We can be reached at customercare@thejewellerymall.in or at Call +91 80001 11897 / +91 0281-2220897
Reached us at :
customercare@thejewellerymall.in OR
Call +91 80001 11897 / +91 0281-2220897

Our registered office address is :
The Jewellery Mall,
G3, Dev Darshan Complex,
Opp. Swaminarayan Temple,
Bhupendra Road
Rajkot, Gujarat, India - 360001

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